All Systems Operational

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Scheduled Maintenance

CL05 Production MaintenanceScheduled Maintenance

Schedule

July 11, 2020 8:00PM - July 12, 2020 12:00AM MDT

Components

Workfront Application Platform

Locations

CL05

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to add new IP addresses to your firewall allow-list no later than January 2020. During the maintenance window on Saturday, July 11 at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638
Fusion MaintenanceScheduled Maintenance

Schedule

July 16, 2020 8:00PM - July 17, 2020 12:00AM MDT

Components

Workfront Fusion

Locations

Workfront Fusion

Description

Fusion will be undergoing underlying infrastructure maintenance on the evening of Thursday, July 16. As a result of this maintenance, Workfront Fusion Designer and associated FLO execution will be unavailable during this period. To understand what happens to active FLO Executions during such periods, see the “Workfront Fusion Service Outage" support article, here: https://support.workfront.com/hc/en-us/articles/360013203993 Fusion 2.0 will be unaffected. Expected time of maintenance: Thursday, July 16 from 8:00 PM to Midnight Mountain Time

Schedule

July 18, 2020 10:00PM - 11:00PM MDT

Components

Workfront Non-Production

Locations

CL06 - Preview/Sandbox

Description

We will be performing database maintenance the evening of Saturday, July 18. The CL06 Preview and Sandbox environments may be unavailable for up to 60 minutes while maintenance takes place. Expected Time of Maintenance: Saturday, July 18 from 10:00 to 11:00 PM

Workfront Application Platform




Operational

Workfront API




Operational

Workfront Event Subscription




Operational

Workfront Fusion




Operational

Workfront Library




Operational

WorkfrontDAM




Operational

Workfront Proof




Operational

Workfront Non-Production




Operational

Customer Experience Site




Operational

External Services

Workfront Uptime

100.00%




Workfront-Proof Uptime

100.00%




Avg. Round Trip

76.61ms




Workfront Uptime

99.96%




Workfront-Proof Uptime

100.00%




Avg. Round Trip

79.95ms




Workfront Uptime

99.97%




Workfront-Proof Uptime

100.00%




Avg. Round Trip

82.68ms




Maintenance Windows North America: CL01 | CL02 | CL03 | CL05 | CL06 2nd and 4th Saturday 8:00 pm to 12:00 am MT 1st and 3rd Thursday 8:00 pm to 12:00 am MT EMEA: CL04 1st and 3rd Thursday 8:00 pm to 12:00 am GMT CL01, CL02, CL03, CL05, and CL06 Preview environments refresh on Saturday CL04 Preview environment refreshes on Friday **We infrequently schedule maintenance in the windows listed above. If down time is necessary, it will be scheduled in the corresponding window and announced on this page.**

0

Active Incidents

0

Active Maintenances

3

Upcoming Maintenances

History (Last 30 days)

Description

We will be performing database maintenance the evening of Wednesday, July 1. The Preview and Sandbox environments may be unavailable for up to 60 minutes while maintenance takes place. Expected Time of Maintenance: Wednesday, July 1 from 10:00 to 11:00 PM


Components

Workfront Non-Production


Locations

CL01 - Preview/Sandbox, CL02 - Preview/Sandbox, CL03 - Preview/Sandbox, CL05 - Preview/Sandbox


Schedule

July 1, 2020 10:00PM - July 2, 2020 12:00AM MDT



July 2, 2020 10:58AM MDT
[Update] Work was completed last night during the quoted maintenance window.

July 2, 2020 10:58AM MDT
[Update] Work is complete
Sandbox Maintenance - CL04Scheduled Maintenance

Description

We will be performing database maintenance the evening of Wednesday, July 1. The CL04 Sandbox environment may be unavailable for up to 60 minutes while maintenance takes place. Expected Time of Maintenance: Wednesday, July 1 from 8:00 to 9:00 PM BST (1:00 to 2:00 PM MDT)


Components

Workfront Non-Production


Locations

CL04 - Preview/Sandbox


Schedule

July 1, 2020 1:00PM - July 1, 2020 3:00PM MDT



July 1, 2020 2:51PM MDT
[Update] This notification is late, but the cl04 sandbox maintenance began about an hour ago (~2:00 PM MDT).

July 1, 2020 2:51PM MDT
[Update] Maintenance is now complete.

Incident Status

Operational


Components

Workfront Application Platform, Workfront Proof


Locations

CL01, CL02, CL03, CL05, Workfront Proof




June 26, 2020 1:15PM MDT
[Investigating] The process of generating proofs appears to be intermittent across several Workfront production clusters. Users may encounter proofs not loading, blank metadata or delayed response times when loading proofs.

June 26, 2020 4:04PM MDT
[Monitoring] Optimal proofing functionality is now restored. Please reach out to our support teams if any issues persist in opening or generating proofs.

June 26, 2020 4:11PM MDT
[Resolved] Incident has been resolved.

Incident Status

Component Disruption - SEV 3


Components

Workfront Fusion


Locations

Workfront Fusion




June 17, 2020 8:41AM MDT
[Investigating] FLOs built with Workfront Connectors are not running. Engineering is investigating the cause of the issue.

June 18, 2020 9:43AM MDT
[Resolved] At this time the issues involving Workfront connectors have been resolved. Please contact support if you experience any additional issues.

Incident Status

Operational


Components

Workfront Fusion


Locations

Workfront Fusion




June 17, 2020 2:28PM MDT
[Investigating] The login page for Fusion environments (https://auth.ui.fusion.workfront.com/signin) is currently returning a "504 Gateway Timeout" error. We are investigating the cause of the error in order to restore access to Fusion environments as quickly as possible.

June 17, 2020 2:32PM MDT
[Investigating] Status updated to SEV 3.

June 17, 2020 2:37PM MDT
[Monitoring] Access to the login page has been restored. We are monitoring the behavior to make sure this continues.

June 17, 2020 3:08PM MDT
[Resolved] Access to the login page has been consistent during monitoring. This incident has been resolved.

Incident Status

Degraded Performance - SEV 2


Components

Workfront Application Platform


Locations

CL05




June 17, 2020 2:06PM MDT
[Investigating] We have received reports of slowness on cluster 5. Engineering has been engaged and is investigating.

June 17, 2020 2:18PM MDT
[Identified] Engineers have identified the underlying cause of the cluster 5 slowness. At this time a resolution is in process of deploying and is estimated to be completed within the next few minutes.

June 17, 2020 2:27PM MDT
[Monitoring] At this time the issues involving cluster 5 degradation have been resolved. Engineers are continuing to monitor the issue. Please contact support if you experience any additional issues.

June 17, 2020 3:06PM MDT
[Resolved] At this time, this issue is considered resolved. Please contact support if you experience any additional issues.
Workfront is UnavailableService Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Application Platform


Locations

CL05




June 16, 2020 10:35AM MDT
[Identified] At this time Workfront is unavailable. As a work around users can enter an alternate URL - instead of using "X.my.workfront.com" you can use "redrock-X.my.workfront.com". This will not be a viable work around for customers using SSO. Engineers are currently working to restore service.

June 16, 2020 10:45AM MDT
[Monitoring] At this time the issues involving the outage have been resolved. Please contact support if you experience any additional issues.

June 16, 2020 11:38AM MDT
[Resolved] Full functionality has been restored to the affected environments on cluster 5. We will continue to monitor for any issues. Please contact support if you experience any additional issues.

Incident Status

Operational


Components

Workfront Application Platform, Workfront Non-Production


Locations

CL01, CL02, CL03, CL05, CL01 - Preview/Sandbox, CL02 - Preview/Sandbox, CL03 - Preview/Sandbox, CL05 - Preview/Sandbox




June 15, 2020 9:34PM MDT
[Investigating] When trying to log in the following error will come up "An unexpected error occurred"

June 15, 2020 9:35PM MDT
[Monitoring] The error occurred due to a recent change that has now been reverted. If you are seeing this error please contact support.

June 15, 2020 10:12PM MDT
[Resolved] The issue has been resolved.

Incident Status

Component Disruption - SEV 3


Components

Workfront Fusion


Locations

Workfront Fusion




June 2, 2020 12:29PM MDT
[Investigating] FLO and execution history are intermittently not loading. Execution does not appear to be impacted on any FLOs at this point, even where the history in either case is unavailable. Engineering is investigating the cause of the issue.

June 2, 2020 3:00PM MDT
[Investigating] Engineering is still investigating the issue.

June 2, 2020 5:20PM MDT
[Monitoring] Engineers have restarted a background processes to restore Fusion FLO history entries. Please reach out to support if you are seeing the issue persist.

June 3, 2020 8:30AM MDT
[Investigating] Engineering is still investigating the issue.

June 4, 2020 7:05PM MDT
[Monitoring] Engineers have restarted a service to resolve the missing FLO history. Please reach out to support if you are still experiencing the issue.

June 11, 2020 12:57PM MDT
[Resolved] The issue has been resolved.