All Systems Operational

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Scheduled Maintenance

CL04 Preview Maintenance Scheduled Maintenance

Schedule

August 6, 2020 1:00PM - 5:00PM MDT

Components

Workfront Non-Production

Locations

CL04 - Preview/Sandbox

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to add new IP addresses to your firewall allow-list no later than July 31. During the maintenance window on Thursday, August 6 at 8:00 PM BST, we will be adding new infrastructure to our services. During this maintenance, access to the CL04 Preview environment may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638 Time of maintenance: Thursday, August 6 at 8:00 PM BST (1:00 PM MDT)

Schedule

August 12, 2020 2:00PM - 6:00PM MDT

Components

Workfront Application Platform

Locations

CL04

Description

The deployment of the 20.3 release for Cluster 4 will start on Wednesday August 12 at 2:00 p.m., MDT/8:00 p.m., GMT. The deployment is expected to take no longer than 4 hours. No downtime is expected and all clusters and components will be available during deployment. For more detailed information about the functionality included with this release, see the 20.3 release overview page (https://one.workfront.com/s/document-item?bundleId=workfront-classic&topicId=Content%2FProduct_Announcements%2FProduct_releases%2F20.3_release_activity%2F20.3-release-overview.htm).

Schedule

August 12, 2020 8:00PM - 11:59PM MDT

Components

Workfront Application Platform

Locations

CL02, CL06

Description

The deployment of the 20.3 release for Clusters 2 & 6 will start on Wednesday August 12 at 8:00 p.m., MDT. The deployment is expected to take no longer than 4 hours. No downtime is expected and all clusters and components will be available during deployment. For more detailed information about the functionality included with this release, see the 20.3 release overview page (https://one.workfront.com/s/document-item?bundleId=workfront-classic&topicId=Content%2FProduct_Announcements%2FProduct_releases%2F20.3_release_activity%2F20.3-release-overview.htm).

Schedule

August 13, 2020 8:00PM - 11:59PM MDT

Components

Workfront Application Platform

Locations

CL01, CL03, CL05

Description

The deployment of the 20.3 release for Clusters 1, 3, & 5 will start on Thursday, August 13 at 8:00 p.m., MDT. The deployment is expected to take no longer than 4 hours. No downtime is expected and all clusters and components will be available during deployment. For more detailed information about the functionality included with this release, see the 20.3 release overview page (https://one.workfront.com/s/document-item?bundleId=workfront-classic&topicId=Content%2FProduct_Announcements%2FProduct_releases%2F20.3_release_activity%2F20.3-release-overview.htm).

Workfront Application Platform




Operational

Workfront API




Operational

Workfront Event Subscription




Operational

Workfront Fusion




Operational

Workfront Library




Operational

WorkfrontDAM




Operational

Workfront Proof




Operational

Workfront Non-Production




Operational

Customer Experience Site




Operational

External Services

Workfront Uptime

100.00%




Workfront-Proof Uptime

100.00%




Avg. Round Trip

75.69ms




Workfront Uptime

99.82%




Workfront-Proof Uptime

100.00%




Avg. Round Trip

79.22ms




Workfront Uptime

99.92%




Workfront-Proof Uptime

100.00%




Avg. Round Trip

80.80ms




Maintenance Windows North America: CL01 | CL02 | CL03 | CL05 | CL06 2nd and 4th Saturday 8:00 pm to 12:00 am MT 1st and 3rd Thursday 8:00 pm to 12:00 am MT EMEA: CL04 1st and 3rd Thursday 8:00 pm to 12:00 am GMT CL01, CL02, CL03, CL05, and CL06 Preview environments refresh on Saturday CL04 Preview environment refreshes on Friday **We infrequently schedule maintenance in the windows listed above. If down time is necessary, it will be scheduled in the corresponding window and announced on this page.**

0

Active Incidents

0

Active Maintenances

4

Upcoming Maintenances

History (Last 30 days)

Production Maintenance - CL06Scheduled Maintenance

Description

We will be performing database maintenance the evening of Saturday, August 1. The Production CL06 environment may be unavailable for up to 60 minutes while maintenance takes place. Expected Time of Maintenance: Saturday, August 1 from 8:00 to 9:00 PM Mountain


Components

Workfront Application Platform


Locations

CL06


Schedule

August 1, 2020 8:00PM - August 1, 2020 9:00PM MDT



August 1, 2020 8:00PM MDT
[Update] Starting Maintenance

August 1, 2020 8:51PM MDT
[Update] Maintenance complete.

Description

We will be performing database maintenance the evening of Saturday, August 1. The Production environment may be unavailable for up to 60 minutes while maintenance takes place. Expected Time of Maintenance: Saturday, August 1 from 8:00 to 9:00 PM Mountain


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL05


Schedule

August 1, 2020 8:00PM - August 2, 2020 12:00AM MDT



August 1, 2020 8:00PM MDT
[Update] Starting Maintenance

August 1, 2020 8:51PM MDT
[Update] Maintenance complete.

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL06




August 1, 2020 8:20AM MDT
[Monitoring] There were search processing lagging on CL06 which has been resolved.

August 1, 2020 8:42AM MDT
[Resolved] There were search processing lagging on CL06 which has been resolved.

Incident Status

Operational


Components

Workfront Proof


Locations

Workfront Proof




July 31, 2020 11:18AM MDT
[Monitoring] We have received alerts related to proofing transactions failing. We have taken steps to fix the issue and believe it is solved. We are monitoring the situation; if you encounter any related errors, please reach out to customer support.

July 31, 2020 11:48AM MDT
[Resolved] At this time the issues involving proofing have been resolved. Please contact support if you experience any additional issues.
Fusion 2.0 Maintenance Scheduled Maintenance

Description

Fusion 2.0 will be undergoing maintenance on the evening of Saturday, July 25. As a result of this maintenance, users may experience a delay in executions for up to two hours. Execution history will also be delayed. All data will be processed once the maintenance is complete and execution history will be visible. It may take some additional time to process backlogged messages after maintenance has concluded. Expected Time of Maintenance: Saturday, July 25th from 8:00 PM to 10:00 PM Mountain


Components

Workfront Fusion


Locations

Workfront Fusion 2.0


Schedule

July 25, 2020 8:00PM - July 26, 2020 12:00AM MDT



July 24, 2020 1:31PM MDT
[Update] The Fusion 2.0 maintenance originally scheduled for tomorrow night is cancelled.
US Proofing Is DownService Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Proof


Locations

Workfront Proof




July 23, 2020 12:02PM MDT
[Investigating] Some users may be having difficulty US proofing at this time. We are working to resolve the issue as quickly as possible.

July 23, 2020 12:27PM MDT
[Investigating] We are continuing to investigate the situation and have engaged multiple engineering teams to help get the service back up as soon as possible.

July 23, 2020 12:37PM MDT
[Monitoring] At this time, a resolution has been deployed and Proofing is currently working. The underlying issue has not been identified and we are closely monitoring the situation.

July 23, 2020 5:11PM MDT
[Resolved] At this time, the issues involving Proofing have been resolved. Auto update is not currently functional, a workaround is available by refreshing your browser. Please contact support if you experience any additional issues.

Description

We will be performing database maintenance the evening of Saturday, July 18. The CL06 Preview and Sandbox environments may be unavailable for up to 60 minutes while maintenance takes place. Expected Time of Maintenance: Saturday, July 18 from 10:00 to 11:00 PM


Components

Workfront Non-Production


Locations

CL06 - Preview/Sandbox


Schedule

July 18, 2020 10:00PM - July 18, 2020 11:00PM MDT



July 20, 2020 8:00AM MDT
[Update] Maintenance was completed during the maintenance window.

July 20, 2020 8:00AM MDT
[Update] Maintenance was completed during the maintenance window.
Fusion MaintenanceScheduled Maintenance

Description

Fusion will be undergoing underlying infrastructure maintenance on the evening of Thursday, July 16. As a result of this maintenance, Workfront Fusion Designer and associated FLO execution will be unavailable during this period. To understand what happens to active FLO Executions during such periods, see the “Workfront Fusion Service Outage" support article, here: https://support.workfront.com/hc/en-us/articles/360013203993 Fusion 2.0 will be unaffected. Expected time of maintenance: Thursday, July 16 from 8:00 PM to Midnight Mountain Time


Components

Workfront Fusion


Locations

Workfront Fusion


Schedule

July 16, 2020 8:00PM - July 17, 2020 12:00AM MDT



July 16, 2020 8:01PM MDT
[Update] Maintenance will begin shortly. Workfront Fusion Designer and associated FLO execution will be unavailable during this maintenance.

July 16, 2020 11:57PM MDT
[Update] Maintenance is complete.

Description

We will be performing infrastructure maintenance the evening of Wednesday, July 15th. The CL02 Preview and Sandbox environments may be unavailable for up to 10 minutes while maintenance takes place. There will be no impact to the Production environment. Expected Time of Maintenance: Wednesday, July 15th from 11:00 PM to Midnight Mountain Time


Components

Workfront Non-Production


Locations

CL02 - Preview/Sandbox


Schedule

July 15, 2020 11:00PM - July 16, 2020 12:00AM MDT



July 15, 2020 10:47PM MDT
[Update] Maintenance will begin shortly.

July 16, 2020 12:10AM MDT
[Update] Work was delayed, but is now complete with minimal impact.
Users Unable to Log In on Cluster 6Service Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Application Platform


Locations

CL06




July 15, 2020 11:35PM MDT
[Investigating] Some users may be having difficulty authenticating to the Workfront service at this time. Currently logged in users may be unaffected by this disruption. We are working to resolve the issue as quickly as possible.

July 15, 2020 11:38PM MDT
[Identified] The issue is identified and our engineers are already working on the fix.

July 15, 2020 11:46PM MDT
[Resolved] The issue has been resolved. If you have any issues, please contact our Customer Experience team.
cl02 sb02 environments are inaccessibleDegraded Performance - SEV 2

Incident Status

Degraded Performance - SEV 2


Components

Workfront Application Platform, Workfront API, Workfront Non-Production


Locations

CL02, CL02 - Preview/Sandbox




July 13, 2020 1:56PM MDT
[Investigating] Sandbox 2 environments on cluster 2 are currently unavailable. Engineers are investigating the cause and will be resolving as quickly as possible.

July 13, 2020 2:05PM MDT
[Monitoring] Cluster 2 sandbox 2 environments are now available again. We will be monitoring this issue to make sure these environments continue to be fully accessible.

July 13, 2020 2:46PM MDT
[Resolved] Monitoring indicates that the environments in question have been accessible since the earlier change and will continue to be available.

Incident Status

Component Disruption - SEV 3


Components

Workfront Non-Production


Locations

CL02 - Preview/Sandbox, CL05 - Preview/Sandbox




July 13, 2020 7:25AM MDT
[Identified] Users might have difficulties with the Global Search functionality. Our Engineers are working on a fix.

July 13, 2020 8:19AM MDT
[Identified] The issue has been fixed for production cl05 environment. Our engineers are working on a fix for other affected environments.

July 13, 2020 10:16AM MDT
[Monitoring] At this time the issues involving Global Search have been resolved. We will continue to monitor the situation. Please contact support if you experience any additional issues.

July 13, 2020 10:37AM MDT
[Resolved] At this time the issues involving Global Search have been resolved.
CL05 Production MaintenanceScheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to add new IP addresses to your firewall allow-list no later than January 2020. During the maintenance window on Saturday, July 11 at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL05


Schedule

July 11, 2020 8:00PM - July 12, 2020 12:00AM MDT



July 11, 2020 8:03PM MDT
[Update] Beginning scheduled maintenance on cluster 5.

July 11, 2020 9:49PM MDT
[Update] Scheduled maintenance for cluster 5 has finished. If there are any issues with this cluster, please reach out to support.